FAQ

General Questions

1. Q: How can I place an order?
   A: Browse through our categories, select the product you want, and click "Add to Cart." Once done, proceed to checkout, fill in your details, and complete the payment.
2. Q: What payment methods do you accept?
   A: We accept credit/debit cards, net banking, UPI, digital wallets, and cash on delivery (COD) for eligible locations.
3. Q: Can I track my order?
   A: Yes, you can track your order from your account under the "My Orders" section.

Mobile Phones

1. Q: Do you sell brand-new or refurbished mobile phones?
   A: We sell brand-new, sealed-pack mobile phones with a manufacturer warranty. Refurbished phones are listed separately when available.
2. Q: Are the mobile phones covered under warranty?
   A: Yes, all mobile phones come with a manufacturer’s warranty, typically ranging from 1-2 years. Check the product page for specific details.
3. Q: Can I return a mobile phone if I don’t like it?
   A: Returns are accepted for mobiles only if they are defective or damaged during delivery. Please refer to our return policy for more details.
4. Q: Do you offer EMI options?
   A: Yes, EMI options are available on select credit and debit cards. Check the product page for eligibility.

Stationery

1. Q: Do you sell stationery items in bulk?
   A: Yes, we offer bulk purchasing options for stationery. Contact our support team for special discounts on bulk orders.
2. Q: Are all stationery items branded?
   A: We offer both branded and high-quality generic stationery products. Details are mentioned on the product page.
3. Q: Can I request specific colors or designs for stationery items?
   A: You can add preferences in the "Order Notes" during checkout, and we’ll try to accommodate your request based on availability.

Grocery

1. Q: Are the groceries fresh?
   A: Yes, we ensure all groceries are fresh and of high quality. Perishable items are packed with care to maintain freshness during delivery.
2. Q: Do you deliver frozen or perishable items?
   A: Yes, we deliver frozen and perishable items using temperature-controlled packaging to maintain quality.
3. Q: What is the return policy for groceries?
   A: Returns are accepted for groceries only if the items are damaged, defective, or delivered incorrectly. Please contact customer support within 24 hours of delivery.
4. Q: Can I schedule my grocery delivery?
   A: Yes, you can choose a convenient delivery time slot during the checkout process.

Shipping and Delivery

Q: What is the delivery time for orders?
A: Delivery times vary based on the product and location. Mobile phones and stationery typically take 3-5 business days, while groceries can be delivered the same day or next day.

Q: Is there a delivery fee?
A: Delivery is free for orders above a certain amount. For smaller orders, a nominal fee is charged. Details are provided at checkout.

Support

Q: How can I contact customer support?
A: You can reach our customer support team via email, phone, or live chat. Details are available on the "Contact Us" page.

Q: What should I do if I receive a damaged product?
A: Please report the issue to customer support within 24 hours of receiving the product, along with images of the damaged item.